Terms of service

Estos términos se encuentran disponibles en español. Para accederlos, haga clic en el siguiente enlace: Términos y Condiciones.

This terms are presented in both English and Spanish. In the event of any discrepancy between the English and Spanish versions, the English version shall govern and be controlling.

By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

1. Use of the Website

  • You must be at least 18 years old to use this Website.

  • You agree to use this Website only for lawful purposes.

  • You are responsible for maintaining the confidentiality of your account and password.

2. Orders and Payments

  • Payments are processed securely via Squarespace’s payment processors.

  • All billing, subscription charges, and checkout processes are handled directly through Squarespace.

  • Prices are subject to change without notice.

  • We reserve the right to cancel orders due to errors, fraud suspicion, or policy violations.

3. Membership and Subscription

  • If you subscribe to any membership, your billing and subscription are managed through Squarespace’s membership system.

  • You may cancel your membership at any time through your Squarespace account settings.

  • No refunds are provided for partially used billing periods unless otherwise specified by Squarespace.

4. Scheduling Services (Appointments)

  • All scheduling services must be booked in advance through our Squarespace scheduling system.

  • All scheduled services are non-refundable as per the policy of this Website.

  • Scheduling system limitations, appointment notifications, and automated confirmations are handled via Squarespace’s scheduling tools.

5. Marketing and Communication

  • Marketing emails, newsletters, and order notifications are sent through Squarespace’s email system.

  • By subscribing to our mailing list, you consent to receive marketing emails.

  • You may opt out at any time by clicking the "unsubscribe" link in our emails.

5. Intellectual Property

  • All content, images, and branding on this Website are owned by DVC Dermatology PSC or licensed for use.

  • You may not copy, distribute, or reproduce any content without prior written consent.

  • Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offense.

7. Limitation of Liability

  • We make no guarantees about the accuracy, completeness, or reliability of the content on this Website.

  • This Website is hosted and operated through Squarespace, and we are not responsible for outages, technical errors, or service disruptions on their platform.

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Website or services.

  • To the fullest extent permitted by law, in no event will DVC Dermatology PSC or its service providers be liable for any damages of any kind arising from the use of this Website or from any information, content, or services included on or otherwise made available to you through this Website.

8. Platform and Third-Party Services (Squarespace)

  • This Website operates on Squarespace, and all transactions, memberships, scheduling, and payments are processed through Squarespace’s services.

  • By using this Website, you also agree to Squarespace’s Terms of Service and Privacy Policy (View Here).

  • We do not have direct control over payment processing, scheduling system functionalities, or data collection policies managed by Squarespace.

  • Any technical issues, payment disputes, or subscription management inquiries should be directed to Squarespace support.

9. User Conduct

You agree not to:

  • Use the Website in any way that violates applicable laws or regulations.

  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.

  • Introduce any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

10. Returns and Refunds

Eligibility for Returns:

  • Products may only be returned if they are defective due to shipping damage. If you received a defective or damaged product, we will replace it at no additional cost.

  • Returns must be requested within 15 days from the date of delivery.

  • To qualify for a return, the defective item must be in its original packaging.

Non-Returnable Items:

  • Non-defective items that have been opened or used cannot be returned.

  • Gift cards and promotional items are non-returnable and non-refundable.

Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be issued to the original payment method within a timeframe dependent on your payment provider’s policies.

Changes to the Return Policy:

  • We reserve the right to modify this return policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

11. Changes to These Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on this page. For questions about these Terms, contact us at info@dianavalentin.com. For technical issues or billing inquiries, please refer to Squarespace Customer Support.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

This Website is built and hosted on Squarespace, which automatically collects and processes user data. This includes:

  • Personal Information: When you place an order, sign up for a membership, schedule an appointment, or subscribe to emails, Squarespace collects and processes your name, email, phone number, billing address, and payment details.

  • Analytics & Cookies: We use third-party analytics tools, such as Google Analytics and Squarespace’s built-in analytics, to monitor Website traffic, user interactions, and browsing behavior. These tools collect information including: IP addresses, Browser type and version, Device information, Pages visited and time spent on the site, Referral sources (such as social media or search engines), User location (approximate based on IP address). This data is used solely for improving the Website experience and is not used for personally identifying individuals.

  • Marketing Data: If you opt into receiving promotional emails, Squarespace manages the collection of email preferences and interactions.

  • Account & Order Information: All transactions are processed through Squarespace’s payment and account management systems.

  • Form Submissions: If you submit information through forms on our Website, we collect the data requested in the form to track and respond to your submissions.

  • To review how Squarespace handles your data, please see their Privacy Policy: Squarespace Privacy Policy.

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver products or services.

  • To provide membership and subscription services.

  • To send account-related and marketing emails.

  • To improve our Website using analytics data.

  • To comply with legal obligations.

  • To personalize your experience on our Website.

  • To respond to your inquiries and provide customer support.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers: Third-party payment processors, email marketing services, and scheduling tools to provide Website functionality.

  • Legal Authorities: When required by law, we may disclose data to comply with legal processes.

4. Data Security

Squarespace implements industry-standard security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking

We use cookies to enhance your experience and collect analytics data. You may disable cookies in your browser settings, but some features of the Website may not function properly. For more information about the cookies we use, please see cookies Squarespace uses.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page .

For privacy-related inquiries, contact us at info@dianavalentin.com.